LOCATION TIRE — MOBILE (ON-SITE) SERVICE TERMS
Last updated: October 31, 2026
Location Tire is the on-site (mobile) tire service of Uncle J's Tire & Rim. These terms apply when our mobile truck comes to you. Uncle J's general Terms & Conditions (unclejay.ca/terms-and-conditions) also apply.
When you book on-site service, we text you a link to this page. Your booking stays PENDING until you reply YES to that text. Replying YES means you've read and agree to these terms. We don't dispatch the truck until we have your YES.
1. ARRIVAL WINDOW
- On-site appointments are booked as a 2-hour arrival window, for example 10:30 AM – 12:30 PM, not a fixed time.
- Traffic, weather and earlier jobs can affect arrival. We'll text you if we're running late or need to reschedule.
- Please be reachable at the phone number you gave us during the window.
2. THE LOCATION
- You confirm that you own the property, or have the owner's or manager's permission for us to work there. This includes condo, apartment, workplace and plaza parking lots.
- The vehicle must be parked on a flat, firm, safe surface such as a driveway, garage or parking spot, with room to work around the wheels. Please make sure we can reach the vehicle (gates, underground garages, buzzer codes).
- We won't work on highway shoulders, busy roads, slopes, soft ground or any spot our technician decides isn't safe. If the location isn't safe or we can't get to the vehicle, we may need to reschedule or ask you to bring the vehicle to the shop.
- Our truck may need to park near the vehicle. Please let us know about any parking rules, height limits or permits.
3. YOU AND YOUR VEHICLE
- Please have the keys, and the locking lug nut key if you have one, available when we arrive. You don't have to stay with the vehicle, but someone must be reachable by phone to hand over keys and approve any extra work.
- Please remove valuables from the vehicle. We aren't responsible for personal items left in it.
- Tell us about anything unusual when you book, such as aftermarket wheels, a lifted or lowered vehicle, a flat spare, or warning lights.
- For everyone's safety, please keep children and pets away from the work area.
4. WEATHER AND CONDITIONS
We may delay or reschedule for heavy rain, snow, ice, extreme cold or heat, lightning or poor visibility. We'll let you know by text and offer the next available window.
5. WHAT CAN BE DONE ON SITE
- Only the services marked as available on site can be booked for mobile service.
- Some jobs, such as bent, cracked or heavily damaged rims, or tires that can't be repaired safely, can only be finished in the shop. If that happens, we'll explain your options before doing anything else.
- Rim work done in the shop must be paid in advance, may not match the original finish 100%, and can't be refunded or returned once done. See Uncle J's general Terms & Conditions.
- The technician may refuse or stop any job they consider unsafe.
6. PRICES, PAYMENT AND EXTRA WORK
- Payment is due on site when the job is done, using the payment methods the technician accepts.
- Credit card payments have a 2.5% surcharge.
- If the job needs more parts or work than booked, we'll ask for your approval before going ahead.
- If we find a mechanical problem, we'll tell you what we found and what it will cost. With your approval, we may carry out the mechanical repair at the price you approved.
- If we arrive and can't do the work because of something within your control, such as no keys, no lock key, no access, the vehicle not being there, or a blocked or unsafe location you didn't tell us about, this counts as a no-show and the $50 + HST fee in section 7 applies.
7. CANCELLING, CHANGES AND NO-SHOWS
- To cancel or change the time of your appointment, you must call the store at 416-500-0209. Please call as early as possible.
- Once our truck has been dispatched, a no-show or cancellation is charged $50 + HST.
8. PHOTOS AND VIDEOS
You give us permission to take photos and videos of your vehicle and wheels before, during and after the service, and to use them for marketing and social media. We won't publish your name or contact details.
9. AFTER THE SERVICE
Wheel nuts must be re-checked and re-tightened 50–100 km after any wheel or tire service. We're happy to do this at no charge. We aren't responsible for wheels that come loose if this check isn't done.
10. LIABILITY
To the fullest extent permitted by law, you release Location Tire and Uncle J's Tire & Rim, and their owners, staff and technicians, and hold them harmless, from any claim for damage of any kind to your vehicle, tires or wheels, whether the damage happens before, during or after the service. Nothing in these terms limits any rights you have under Ontario's Consumer Protection Act, 2002.
11. YOUR LOCATION INFORMATION
If you use "use my current location" or enter an address, we use it only to reach you for this appointment and to keep it with your service record. We don't sell it or use it for anything else.
TO AGREE: reply YES to our text message.
Questions? Call or text Location Tire at 416-500-0209 or email info@unclejay.ca. To cancel or change your time, please call.